Board meetings, strategic plans, and buyer signals from Lora Kulick’s organization
Jan 1, 2026·StrategicPlan
Board
Department of Revenue Strategic Plan 2026-2030
This Strategic Plan serves as a roadmap for the Department of Revenue to achieve mission-driven goals and address the needs of state government and Pennsylvania citizens. It is built upon a core mission to fairly, efficiently, and accurately administer Pennsylvania tax and Lottery programs, with a vision to be an innovative, customer-focused, and employee-centered agency. The plan outlines foundational key goals focused on customer satisfaction, effective tax and lottery administration, operational excellence, and fostering an engaged and supported workforce. Underlying values include acting with integrity, inclusivity, service-orientation, adaptability, and continuous learning, all aimed at ensuring efficient and effective operations, promoting transparency, and building trust.
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Pennsylvania Department of Revenue Strategic Plan 2026-2030
This strategic plan provides a roadmap for the Pennsylvania Department of Revenue to achieve mission-driven goals and serve Pennsylvania citizens. It aims to fairly, efficiently, and accurately administer tax and lottery programs, aspiring to be an innovative, customer-focused, and employee-centered agency. Key strategic pillars include enhancing customer satisfaction, ensuring effective tax and lottery administration, achieving operational excellence through data-driven decisions, and fostering an engaged and supported workforce. The plan also focuses on improving systems, promoting voluntary compliance, and strengthening lottery sales.
Mar 1, 2021·StrategicPlan
Board
Pennsylvania Department of Revenue Strategic Plan 2021-2025
The 2021-2025 Strategic Plan for the Pennsylvania Department of Revenue focuses on funding programs and services to benefit all Pennsylvanians. Key priorities include transforming the customer service experience, modernizing systems to enhance tax and lottery administration, promoting voluntary tax compliance through education, communication, and service, and continually improving lottery sales and net profits. The plan also addresses barriers to human diversity, equity, and inclusivity, develops the workforce for current and future growth, uses data-informed decision making to manage operations, expands and promotes a sustainable Lean culture, and instills public confidence.
Jan 1, 2021·StrategicPlan
Board
Pennsylvania Strategic Plan 2021-2025
The 2021-2025 Strategic Plan for Pennsylvania focuses on funding programs and services to benefit all Pennsylvanians through fair, efficient, and accurate tax and Lottery program administration. Key goals include addressing barriers to diversity, equity, and inclusion, transforming the customer service experience, instilling public confidence, and using data-informed decision-making. The plan emphasizes operational excellence, customer satisfaction, effective tax and Lottery administration, and an engaged and supported workforce. It aims to continually improve Lottery sales and net profits, promote voluntary tax compliance, develop the workforce, modernize systems, and expand a sustainable Lean culture. The vision is to be an innovative, customer-focused, and employee-centered agency.
Extracted from official board minutes, strategic plans, and video transcripts.
