811 Ticket Management Software for Citywide Use

Description: The City of Ocala is seeking proposals from vendors to provide, implement, and support a comprehensive 811 ticket-management system for locate requests involving its city-owned and operated underground utilities. The system is intended to manage, track, document, and report requests involving water, sanitary sewer, stormwater, electric, fiber and telecommunications, traffic signals and street lighting, and other City facilities. The City’s goals are to improve operational efficiency, regulatory compliance, response times, locate accuracy, and data transparency.