Closed

Five9 Call Center Software

Description: Looking to set up a multi-extension phone line with voicemail for the Childcare Administration Tracking System (CCATS) Help Desk for internal staff to troubleshoot account issues. This phone line will also be used for the Provider Portal and will allow for external customer communication.

Buyer: Maryland Department of Education
StateAgency · MD, US
Released: Sep 18, 2026
Closes: Oct 13, 2026(Closed)

RFP documents

Solicitation files and supporting documents for this bid.

1 file available

Five9 Call Center SoftwareZIP

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Key Contacts on this RFP

Decision makers connected to this RFP from Maryland Department of Education.

Cherie Duvall-JonesAdministrative Program Manager IV

*******@************

+1 (***) ***-****

Karen GardnerAdministrative Specialist

*******@************

+1 (***) ***-****

Charlene NecessaryAdministrator and Regulations Coordinator

*******@************

+1 (***) ***-****

Glenn E. FosterAdministrator, Facilities and Operations Branch (MSDE Agency Fleet Manager)

*******@************

+1 (***) ***-****

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